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Terms of Service

PLEASE READ THE FOLLOWING TERMS OF SERVICE AGREEMENT CAREFULLY. BY ACCESSING OR USING OUR WEBSITE AND OUR GAME CLIENT, YOU HEREBY AGREE TO BE BOUND BY THE TERMS AND ALL TERMS INCORPORATED HEREIN BY REFERENCE. IT IS THE RESPONSIBILITY OF YOU, THE USER, TO READ THE TERMS AND CONDITIONS BEFORE PROCEEDING TO USE OUR WEBSITE AND OUR GAME CLIENT. IF YOU DO NOT EXPRESSLY AGREE TO ALL OF THE TERMS AND CONDITIONS, THEN PLEASE DO NOT ACCESS OR USE OUR WEBSITE OR OUR GAME CLIENT.
Shaiya EU RESERVES THE RIGHT TO MODIFY THESE TERMS OF SERVICE AT ANY TIME, AND ENFORCE THEM ONE WEEK AFTER USERS HAVE BEEN INFORMED ABOUT THE CHANGES.
  1. Account
    1. Account sharing
      Account sharing is allowed (With the exception of Staff members), but it is NOT recommended!
      The Administration of Shaiya EU does NOT bear ANY responsibility for what happens to your account if you share it with someone else. This includes stolen items, scamming, or anything similar. If the account will be caught breaking ToS and it will be piloted by person you are sharing your account with, it won't make difference and the piloted account will be punished.
    2. Real world trading
      Real world trading, meaning selling AND ATTEMPTS of SELLING any in-game gold or items or accounts for real money or any sort of currency that is not part of the server is STRICTLY FORBIDDEN.
      The Administration of Shaiya EU is not responsible for anything that happens as a result of attempting to engage into a transaction involving goods outside of the premises of our game. Doing so can end up in a scam.
    3. Names
      Your display name, as well as any other name that will be publicly visible MAY NOT contain any vulgar, obscene or offensive words OR single repetitive characters (i.e. lllllllll or …. or anything similar)
      Any names violating this rule WILL BE CHANGED to a generic name or any other name at the administration's discretion.
      Deliberately creating new accounts or characters with the purpose of making those names unavailable for other players is STRICTLY FORBIDDEN!!
  2. Forum
    1. General rule
      Posts must not be considered spam. Post only if you have something to say, not if you have to say something.
      Posts must not contain any vulgar, obscene or offensive meaning.
      Posts must not contain public accusations addressing any other player. If you have any complaints, submit a ticket using our support section.
  3. Support
    1. General rule
      If you wanna report someone for any kind of violation concerning our ToS, please use our Support system (http://shaiyaeu.com/Support) and wait for a response. Provide "proofs" and anything else you've got.
      Be aware, some cases require video proof, since it gives a more clear picture of what happened than a screenshot could ever do. if you can't provide us with the required "proof" we may not be able to do much due to lack of actual evidence.
  4. Chats
    1. Language
      Any message send through public chats as Trade chat, raid, area should be in English as it's main language of the server.
      Ignoring this rule will result in getting a few warnings, depending on severity. In case of ignoring that rule and warnings, it may lead to being restricted from using public chats for some period of time.
    2. Harassment
      Verbal harassment, disrespect, provocation, baiting, or any other inappropriate verbal actions addressed towards either players or staff members will not be tolerated.
    3. Impersonation
      Impersonation of anyone, whether it's a player or a staff member, is STRICTLY FORBIDDEN!
      Ignoring this rule will result in getting a warning if it's your first offense. After that, you may get jailed/banned for a X amount of time.
    4. Advertising
      Advertising other Shaiya servers in our game (all chats) is STRICTLY FORBIDDEN and may result in a permanent ban!!
      Real world trading, meaning selling any in-game gold or items for real money or any sort of currency that is not part of the server, is STRICTLY FORBIDDEN.
      Ignoring this will result in getting a permanent ban.
      In the rare case of getting a 2nd chance, you will get your account back, BUT it might be completely clean. This means that you will no longer have any gear, gold ect.
  5. Behaviour
    1. Harassment
      Any form of harassment directed towards either players or staff members is forbidden. This means harassment of any kind, disrespectful behavior, provocation, baiting or any other inappropriate action(s).
      Playing and/or acting in a way that is purposely detrimental to other players' enjoyment of the game is forbidden.
      Ignoring this rule will result in warnings, followed by mutes for a X amount of time.
    2. Scamming
      The staff of Shaiya EU does NOT take responsibility for being scammed as it can be avoided by paying attention to your trades, or using a staff member as a middle man.
      Any attempts to scam another player is a bannable offense. "Scam" being defined as: Attempting to take advantage of another player using dishonest methods, to include taking advantage of ignorance.
    3. Kill stealing
      Kill stealing bosses is ONLY allowed if the OPPOSITE faction is killing it.
      Kill stealing mobs is strictly forbidden. Kill stealing mobs is defined as a player already having gotten aggro (pulled mobs) or done damage to a mob(s) and another player proceeds to kill the mob(s). Taking mobs nearby is NOT kill stealing.
      --If you think you're being KS'd and wanna report it, you will have to provide us with a video of the whole event.
      Please note that we do not allow claiming spots. We advise you to learn how to share farm spots, but there is no official "claiming spots" rule.
      Ignoring this rule will result in getting a few warnings or even jail for a X amount of time.
    4. Spying
      Creating a account to check/spy on the opposite faction for bosses or anything of the sort is not allowed.
    5. Killing behind guards/going behind guards
      Passing behind the outermost layer of guards of a base without a safe zone is not allowed.
      Ignoring this rule will result in getting a warning if it's your first offense. After that, you may get jailed/banned for a X amount of time or even some kill removal.
    6. Statpadding
      Stat padding is STRICTLY FORBIDDEN.
      Ignoring this rule will result in getting all your kills removed, If it's not your first time, you will also be banned for a X amount of time on top of it.
  6. Raids
    1. Join mode
      All raids must be opened at all times, except:
      1. When a raid member disconnected, in which case the raid can be closed for 2 minutes to allow them to rejoin.
      2. When the raid is killing a boss outside of PvP and the boss's health is lower than 30% or if the boss has been attacked for longer than 20 minutes. The join mode must be set back to auto if the boss resets or dies.
      3. When the raid's purpose is farming inside an instance map (OI, QV, QS).
    2. Events
      1. Sitters
        Killing sitters during pvp, whether organized by players or staff, will not be tolerated as it's being done to help everyone enjoy pvp.
         Ignoring this rule will result in getting a warning if it's your first offense. After that you will get jailed/banned for the duration of the pvp event. In case of numerous violations we will remove partially your kills.
    3. Loot Mode
      Raid loot mode must be adjusted depending on the situation, as follows:
      1. Public raids, whether pvp or boss raids, except farm raids, must be on either group loot or random loot.
      2. Farm raids must be on group loot.
      3. The loot mode of private raids are at the discretion of the raid leader.
    4. Kicking
      If a player is not decently equipped for PvP, they CANNOT be kicked!!! EVERYONE deserves a chance to get ranks AND loot from bosses to GET better geared...we ALL had to start somewhere! Kicking active raid members is strictly forbidden, unless:
      1. The raid member is causing drama. (Be wise because you may have to go before a GM and defend yourself.)
      2. The raid member is rejoining deliberately to gain loot priority.
      3. The raid member is AFK for longer than 2 minutes after warning by the leader.
      4. The raid member is not in the designated boss or PvP area for longer than 2 minutes after warning by the leader.
      5. The player, knowingly of the opposite faction, joins a boss raid for looting purposes.
    5. Announcements
      All boss raids must be announced in trade chat as soon as the boss is found. NO EXCEPTIONS!!!!
    6. Multiple characters
      Dual tabbing pvp, events, bosses
    7. You cannot have multiple of your own accounts in the SAME PVP MAP and PvP/Boss Raid.
    8. Ignoring this rule will result in getting a warning if it's your first offense. After that, you may get jailed/banned for a X amount of time.
    9. Dual tabbing while farming
    10. You are not allowed to have multiple chars in the same PVP map. You will need to place the other char(s) in another map. Ignoring this rule will result in getting a warning if it's your first offense. After that, you may get jailed/banned for a X amount of time or even have some kills removed.
  7. Hacks & Exploits
    1. Dual boxing
      Dualboxing is allowed, although there are circumstances that forbid the use of this:
      1. You cannot have multiple of your own accounts in the SAME PvP MAP and PvP/Boss Raid.
      2. You cannot simultaneously be in multiple PvP/Boss Raids i.e. opposite factions, 'secondary raids' or different level zones.
      3. You cannot have both toons on the same PvP map.
      4. Any other circumstances that could be deemed an unfair advantage over other players.
    2. Client modifications
      Any client modification is STRICTLY FORBIDDEN! If it's discovered you WILL be PERMANENTLY banned!!!
    3. Exploits
      Exploitation of any possible vulnerabilities or flaws of the game is strictly forbidden. If you find any possible exploits, please provide a member of our staff with the info about it. Any kind of proof would be appreciated, especially video proof which can help us find and fix the issue faster.
    4. Third party software
      The use of any unauthorized third party software (hacks, mods, bots, etc) is strictly forbidden.
      Ignoring this rule will result in getting jailed/banned for a X amount of time.
  8. Penalties
    1. In most cases, first time rule violation will probably result in a warning.
    2. Most additional violations will result in Jail time or Mute time starting with 12 hours and getting longer from there.
    3. Severe rule violations may lead to a temporary or permanent ban.
    4. Repeated rule violations will usually result in a stricter punishment.
    5. The Administration of Shaiya EU reserves the right to apply punishments as deemed necessary to the well being of the server AND for the safety of ALL our players!!!! Behavior that makes players feel unsafe is NOT tolerated and WILL be dealt with! The safety of ALL our players AND the health of the server is our HIGHEST priority!